User Replies are used to create a menu of options or to guide end-users through a list of questions to get their data. This works for structured data.
We can illustrate this by returning a list of cinemas and their movie information.
We'll create a list of menu options for someone to reply to. So, an end-user types 'movies' and gets a list of cinemas, then they reply to which cinema they want more information about.
First, we create an empty query with a keyword 'movie' to get a reply back with the list of cinemas.
Note: Below we'll use a timeout value for the end-user to reply within a certain time, otherwise the query times out and they have to start again. This timeout value is related to the children of this query.
Then we create the keyword and the text to be returned to the end-user.
and Save the query.
Next, we add replies for each of the numbers relating to each cinema eg. 1,2,3 or 4
The end-user in this example replies with '1' and will receive the info defined by this query.
Write your query. You will note that the query is named as the entered keyword text.
Next, move to the Message Builder window and construct your message.
Repeat for each Cinema, so eventually you will have a list of children under the parent cinema query.
You can even create further nested menus under those children just created, as shown here. Query number 4 has children 1,2, yes and no.
